Customer service

Welcome to Shewaisted shape wear and underwear online shop (the website). Shewaisted is brand that is owned the company Public supply pyt Ltd. By accessing our website you are agreeing to the term and conditions (the terms) set below.Please read through the terms carefully before you placing your order. If you do not agree to them then you may not use our website.

We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Delivery policy

Allow 3-5 working days for delivery. Packages are couriered via Aramex, Postnet or The Courier Guy. All packages are tracked and recorded. Tracking numbers are sent to every customer. On arrival, the package needs to be signed for, if you refuse or are not available for delivery your item will be returned to Shewaisted after 3 attempts of contacting you. Please ensure you provide us with the following details to ensure on-time delivery: Full names, address and contact number.

• Delivery cost is R100 across South Africa 
• International delivery time and costs may vary and is subject to destination country. Please enquire at: info@shewaisted.com or (+27) 60 932 7757 
• The courier services deliver from Monday to Friday from 09h00 till 17h00. 

Return and Refunds policy

The provision of goods and services Shewaisted is subject to availability. In cases of unavailability, Shewaisted will refund the client in full within 30 days. Cancellation of orders by the client will attract a 2% administration fee.

We will do our best to ensure that the products that you purchase from Shewaisted are delivered to you in full and according to your specifications. Should you find that item you received is not the correct size or you are unhappy for some reason, you may return the order for exchange or refund. You have 7 business days from the date received to return for an exchange and notify Shewaisted of the return. We ask that when you have received the item, please take care of it, and try it on over panties or under wear. We are unable to accept worn items for hygiene reasons.

 Notify Shewaisted for return

If you wish to return the product purchased from Shewaisted, please email info@shewaisted.com notify us as soon as possible. We would appreciate if you would please include the following information in your report:

• Your Full Name
• The item (s) you wish to return,
• A reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, etc.
• A photograph attached of the nature of the product or products.

Refunds

Refunds will be issued in the same form of payment within 14 days of receiving your return order. When returning the product, you provide us with a tracking number. Once we receive the product we will notify you via email. We will then assess and return the item back, if the item meets the following requirement:

• Unused
• Unwashed
• Unstained
• No smell or other product
• No stretch or permanent wrinkles on the items

Please note:

If our products or product are damaged or faulty when you receive it, the customer is responsible for the return of the transportation costs. Shewaisted will only be responsible for transportation if the product or products arrived to you damaged or faulty.

Damaged or faulty goods

Should you receive a damaged or defective product, please notify us as soon as possible. Include the following

• Your full Names
• The item (s) you wish to return.
• A reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
• A photograph attached of the nature of the product or products.

We will evaluate and give a direction to how to ship the product back to us. Once we receive the product we will notify you and send you a replacement product or products if we refund you in full in condition that the product comes back in good condition before sending the product back.

PEASE NOTE:

Shewaisted will only be held responsible for transportation costs if the product or products were delivered to you damaged or faulty.

Refusing delivery

If you refuse to accept the delivery for some reason, you will be responsible for postage charges. Funds will be deducted from the refund.

Faulty items (7 working days)

For safety and hygiene purposes, garments such as panties, briefs, and body shapers should be fitted or tried over underwear. Due to these garments being worn every day and subjected to gym wear, sweating and bonding etc. any fault after 5 days will not be exchanged irrespective of how many times the garment has been worn. We will refuse returns/refunds of the product.

Please note:

• The customer is responsible for all courier fees to and from.
• Notify our customer care regarding courier service you are using to return the package. We recommend: Aramex (Available at your nearest Pick n Pay) or Postnet to Postnet

Refusing delivery

If you refuse to accept the delivery for some reason, you will be responsible for postage charges. Funds will be deducted from the refund.

Faulty items (7 working days)

For safety and hygiene purposes, garments such as panties, briefs, and body shapers should be fitted or tried over underwear. Due to these garments being worn every day and subjected to gym wear, sweating and bonding etc. any fault after 5 days will not be exchanged irrespective of how many times the garment has been worn. We will refuse returns/refunds of the product.

Please note:

• The customer is responsible for all courier fees to and from.
• Notify our customer care regarding courier service you are using to return the package. We recommend: Aramex (Available at your nearest Pick n Pay) or Postnet to Postne
• Please address the parcel to Palesa, Address: 41 Brand road, Midrand, 1685 contact number (+27) 60 932 7757

Customer Privacy policy

On behalf of the Shewaisted brand, Public supply shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. 


Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the ( Public supply pty ltd bank account, the details of which will be provided on request. 


Paying by EFT
If you choose to pay by EFT we will email you our bank account details. Once payment has been made a payment confirmation must be emailed to us at info@shewaisted.com


Card acquiring and security 


Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 


Customer details separate from card details


Customer details will be stored by public supply separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. 


Merchant Outlet country and transaction currency 


The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Responsibility 


Public supply takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 


Country of domicile

This website is governed by the laws of South Africa and Public supply pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Variation

Public supply may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

Shewaisted website is run by Public supply pty Ltd based in South Africa trading as a sourcing, development, marketing and distribution of innovative shape wear and with registration number 2015/366749/0.

CONTACT US


Address: 41 Brand Road, Midrand, 1685
Email: info@shewaisted.com
Contact number:  060 932 7757